Ecclesfield Group Practice
96a Mill Road, Ecclesfield, Sheffield, South Yorkshire, S35 9XQ
688
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Ecclesfield Group Practice
2024-04-05
Person
4
5
0
5th April 2024
I don’t like the telephone on the day malarkey. When you finally get through to a human to be told there are no appointments left, call back tomorrow. Makes me so cross.
Suggested improvements
I’ve had a couple of issues with receptionists. Not doing things they promised.
26th April 2024
Response from Ecclesfield Group Practice
Thank you we value and encourage patient feedback. We have increased the number of face to face appointments that our patients can assess, whilst maintaining the option for telephone consultations both on the day and pre-bookable. When all our appointments are taken our reception staff will direct patients to 111, this national helpline is open 24 hours, 7 days a week to support primary care. This is a triage service which then gets patients to get the right advice or treatment they need. All patients that are re-directed back to the GPs are then seen as extra patients outside of the appointments available for that day. Enhanced access is also available across Sheffield at evening and weekends at the HUBS across the city.
Ecclesfield Group Practice
2024-04-04
Person
5
5
0
4th April 2024
Physio listened and gave prompt treatment and exercise advice. Very impressed this service is on offer at the surgery. All staff at FoxHill were friendly and helpful
Suggested improvements
All good
Ecclesfield Group Practice
2024-04-04
Person
5
5
0
4th April 2024
They always deal with our problems efficiently and fast
The Dr was very informative and answered my questions
Suggested improvements
Best service I hear so many people complain about their surgery ,our surgery is very good
Ecclesfield Group Practice
2024-04-04
Person
1
5
0
4th April 2024
I gave this answer because I asked a simple request after a while the receptionist I saw on the 2/4/24 she said I will submit the request I had asked for and now on the 4/4/24 when I chased it up she hadn't even submitted/requested at because when I explained it to the receptionist today said nope nothing on the system so apparently has submitted my request this morning not happy in the slightest as the request is of an important nature
Suggested improvements
The receptionist actually trying to help me and not lie and actually do her job and submit my request
26th April 2024
Response from Ecclesfield Group Practice
I am sorry that you are not happy with the service you have received at our practice. Please visit our website Suggestions & Complaints - Ecclesfield Group Practice (ecclesfieldgp.co.uk)
Ecclesfield Group Practice
2024-04-04
Person
4
5
0
4th April 2024
Receptionist tried to refer me to 111 when I had selected option to discuss directly with dr for the new home visit option advertised on phone preamble
Suggested improvements
Better receptionist who listen
Doctor was excellent
Resources
Short link to review Ecclesfield Group Practice: http://iwgc.net/ejfmr